In accordance with the provisions of Royal Legislative Decree 1/2007, of 16th November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, the buyer has a period of 14 days, counted from the receipt of the product, to withdraw from the contract without indicating the reasons.
This law does not provide for the right to return or dissent within 14 days for products purchased online, which may deteriorate or expire quickly.
However, at Entrecabritos we give you the option of carrying out a request for withdrawal of the order, always before the shipment to your home, that is, before delivery to the delivery company. To do this, contact us by email at hola@entrecabritos.es or by phone +34619669881.
If at the time of delivery it is visible and clear, without the need to handle the shipping packaging or the product itself, that a product has defects caused by damage in transport or is seen, in the same way, an error in the goods received, the user must indicate this on the delivery note in the presence of the delivery person and if possible provide a photo taken at that time. In this case contact us by email to hola@entrecabritos.es or by phone +34619669881, within a maximum of 48 hours after receipt of the order to be able to demand the return of the affected.